Public Programmes

Knowledge Ladder
If your organisation is looking for a flexible tool to effectively manage the ongoing acquisition of knowledge by team members, Knowledge Ladder is the solution. With Knowledge Ladder, companies can now have full control in assessing, training, reviewing and reinforcing the learning process of each team member whilst providing individual attention through this innovative, web-based software programme.

Competency Assessment
Evaluate your selling skills in fourteen key areas of professional consultative-solution selling techniques.

Inside Sales
This programme will assist people to become effectively organised in an inside sales role and have the capability to deliver excellent customer service and sales results. They will be able to make outbound telephone calls to assist in the generation of additional business.

Selling Skills for Field Personnel
The programme will develop a sales person to be more sophisticated sales professional with strong Consultative Selling and Communication Skills. They will be more organised, focused and alert to opportunities. They will be able to secure more profitable opportunities for the company. This is one of the most popular selling programmes available in the world today.

Selling Skills for FMCG industries
The FMCG programme is a foundation programme for those engaged in the FMCG (fast moving consumables) industries. This programme focuses on the key skills required for the development of business at store level, developing strategies to increase turnover and introduces the foundation level business management practice and structured selling process.

Major Account Management
The programme will ensure strategies and correct practices are employed when acquiring, protecting and developing major accounts to ensure continual revenue and profits to the business. An intensive programme that will certainly significantly raise your skill levels and major account success.

Team Management
You will effectively manage the development of your team's performance, achieving optimum results in a team environment. You will rationalise your sales development plans to increase revenue and profitability over extended periods of time. It is renowned as one of the best management programmes available in the market today.

Selling for pre-sales personnel
This programme is designed for personnel providing technical or pre-sales support to Sales Personnel and are required to engage in the sales process to secure sales. It will provide them with a framework and understanding of how to effectively work within the sales process to ensure a successful outcome for your company.

Negotiation Skills for Sales People
This programme is designed to provide participants with a clear understanding of the techniques for successful negotiations in sales to ensure more profitable sales are achieved. The programme will provide them the structure and confidence to improve the outcomes of their negotiations.

Telemarketing Made Easy
This programme will develop sales person in the skills of making outbound telephone calls to secure appointments, cross-sell, up-sell and secure new product sales. It provides a framework to build their confidence and ensure outcomes to their telesales calls.

Managing Channels and Distribution Networks
This programme is for salespeople who sell their products (goods or services) through a third party account. Typically these accounts are classified as distributors, agents, stockists or O.E.M.s (original equipment manufacturers). The course differentiates and focuses on the selling approach needed to maximise the sales performance "through" an account, rather than to the ultimate (end user) customer.

Selling for Technical Service Personnel
This programme will provide Technical Service Personnel with an understanding of customer expectations and time management and how they can deliver first class customer service. It will guide them in how they can uncover opportunities for the company either for cross-selling and up-selling or to be passed to the sales force.

 

Mastering Sales™ is a registered trademark and is operated by Sales Focus International under licence.